Returns & Warranties

Bought something in the last 30 days?

If you are a consumer who has bought a product from us within the last 30 days and you need to return it, please use the address at the bottom of this page.

Please note we do not accept returns for used items, damaged items and/or products that don't have their original packaging.

For further information email 

Faulty goods? General issues with one of the brands that we sell


All warranties are offered by the brand (the manufacturer) and not by HAUS (the importer).  If you have purchased from another retailer, not this website, or one of the stockists listed here? You will need to contact the store you purchased it from.  Your returns agreement is with the store that you purchased from, not directly with HAUS.  If you bought your item from us then we will of course assist you.

Apologies for this but as a business in the 21st century, we cannot guarantee where goods are being shipped or ordered from. In the modern world (overseas sales & grey imports), this retail site is not the exclusive reseller in the UK for the brands that we proudly and happily offer to you directly. 

Please see below details of warranties for each of the brands that we retail, if you believe that your item qualifies as faulty, please send it to us. Once we receive it we will take a detailed look at the product and if it is found to be defective in any way we will certainly replace.
Please package your item carefully; we ask that you do not send personal items with the item that you wish to have returned – this includes tea towels and any other items used for protection. Please ensure that you enclose a note in the box containing your name, full address and daytime telephone number, just in case there are any questions.  Please also include a brief summary of the problem encountered.

Our offices are open Monday - Friday, 9am - 5pm, you can contact them on 01782 572910 for help and advice on returns and warranties regarding your product. 
All Emile Henry items carry a 10 year warranty against defects in material and craftsmanship.
All Koziol items carry a 5 year warranty against manufacturing defects. 
All core SCANPAN items carry a standard ten year warranty against defects in material and craftsmanship. The latest Stratanium and Stratanium+ products offer a limited lifetime warranty against manufacturing defects - we cannot and will not accept claims for burnt on fat, misuse, overheating etc.

Veritable offer a 2 year warranty against manufacturing defects.

If the Lingot shows less than 60% germination, this will be replaced. You can call our office on 01782 572910 for more information. 

All Wusthof items purchased from this site carry a product limited lifetime warranty against defects in material and craftsmanship, this does not cover misuse.  


Please be aware that HAUS are not responsible for the products you send to us until we receive them, so it is recommended that you insure your package accordingly (Royal Mail Recorded Delivery is one option, though do check with your local Post Office for more details – the post office are allowed to ship cookware and knives, kitchen knives are not a weapon).
Another service available to you to save the post office queue is that of the Collect Plus Service, an economy service is available based on weight and the first £50 of your product is covered with their insurance. Please make sure the item is packed safely and securely.  Drops can be made at regular high street names such as Asda, Spar, Nisa, etc.  Please see their website for further details.
Please send your goods to
HAUS Returns REF 2W
Unit 13 Crabtree Close
Fenton Industrial Estate
Stoke on Trent